1. Information Collection

1.1 Personal Information Types:

We collect user data across platforms (websites, apps, email, telephone, address) for product/service delivery. Non-Personal Information (e.g., User Generated Content) is excluded unless linked with personal data, treated transparently.

1.2 User-Provided Information:

Users may provide personal data during product/service use (online/offline), including account details, contact details, location, identity proof, financial information, and user-generated content.

1.3 Information from Others:

Permission-based data collection from platforms like Facebook, LinkedIn, and Google. Users can invite non-users via contact details. Payment providers may share transaction details. Publicly available data may also be collected.

1.4 Usage Information:

Records of user interactions, including GPS coordinates (with permission), metadata, device information, and actions on the platform.

2. Links to Other Sites

2.1 External Links:

We provide links to third-party websites. We are not responsible for their actions. Users are advised to review the terms and privacy policies of linked sites.

3. Use of Personal Information

3.1 Purposes:

Personal information is used for service delivery, user contracts, support, inquiries, promotions, debugging, data analysis, legal compliance, and with user consent.

3.2 Lawful Processing:

Grounds for processing include user consent, contract performance, legal obligations, vital interests, and pursuit of legitimate interests that respect user rights.

3.3 Automated Decision-Making:

Automated decision-making is used for user rankings and job recommendations. Users may receive SMS notifications for marketplace activity, identity confirmation, and updates.

4. Disclosure of Personal Information

4.1 Third-Party Service Providers:

Personal data may be processed globally by third-party providers under contract. These include cloud hosting, SMS, payment, marketing, and security providers.

4.2 Third-Party Applications:

Users can grant third-party applications access to their account via the Utshahi API. These applications are governed by their own privacy policies.

4.3 Other Disclosures:

Information may be disclosed for service provision, legal requests, with user consent, or as required by law. Data may be processed in Utshahi offices in Bangladesh.

5. Access, Correction, and Downloading

5.1 User Rights:

Users have the right to access, correct, or download their personal information. Most data is accessible through the platform. Contact the Privacy Officer for additional requests.

6. Other User Rights

6.1 Rights Overview:

Users have rights such as human review of automated decision-making, opting out of direct marketing, erasure, and temporary processing restriction. Some rights may be restricted due to the nature of services provided.

6.2 Exercise of Rights:

Users can control email preferences for direct marketing. Erasure is limited for data supporting contracts and marketplace protection. Temporary processing restriction is available under certain circumstances, with contact to the privacy officer.